Clients of Youville Centre and members of the public have access to a Complaint Process if they have a concern about any aspect of our services. Complaints may be made verbally or in writing.

General Complaints: 

If you would like to make a written complaint, you can send it by mail to 150 Mann Avenue, Ottawa, ON  K1N 8P4, or you can email us your concerns at

Client Complaints:

Clients, the first step in addressing a complaint would usually be to talk to your Intensive Treatment Student Support Program Worker (ITSP). If this does not resolve your complaint, or if you do not feel comfortable discussing the issue with your ITSP worker, you can bring your complaint to another trusted member of Youville Centre’s Leadership Team, (i.e., Child Development Coordinator, Program Manager, Mental Health Counsellor)

Next Steps:

If you are still unsatisfied with the handling of your concern, you can direct your complaint to the Executive Director. This can be done by calling 613-231-5150 x105 or by email at

Unsatisfactory Assistance:

If you have spoken with our Executive Director and are not satisfied, please fill out the following form. You will be contacted by our Board of Directors within 48 hours.